Own Your Guest's Experience
Ogent’s powerful ordering platform supports wide range of configurations to tailor your guests experience according to your brand, format and operations
Different Menus for On-site & Online
Differentiate menu offered for on-site customers than online customers. Like serving alcoholic beverages only to on-site customer or large catering sizes only to online customers.
Offer Discounts & Loyalty Points
Configure discount codes and share with customers for special offers. Ogent also integrates into the loyalty program of your Point of Sale.
Customize to Your Brand
Configure your logo image, brand colors, fonts and messages. Ogent teams creates the first draft of your portal based on your branding guidelines for rapid on boarding.
Serve at Counter, Table or Room
Your guests can pickup the order at the counter or get served by your staff. You could offer table service, room service or serve at specific pickup locations on the property.
AI Assistant for Your Restaurant
This is Ogent's most powerful feature allowing operators to manage their ordering service in natural language. Manage your menu and ordering portal by chatting with our AI Assistant. Here are some sample messages
Engage with Guests Through Automated Text
Send automated SMS text notifications to guests at every stage of their order — from order confirmation to pickup-ready alerts. Manage it all through your POS integration or Ogent’s web dashboard.
Auto Text Receipt & Delivery Updates
Ogent sends automated text messages to the guests with receipt of order and real-time updates of delivery for merchants who use Ogent integrated third party delivery platform
Text Order Ready or Delay
You can mark each order in progress, ready or completed. Text are sent to guests for counter pickup service when order is marked ready. You can also text customers when there are unexpected delays.
Issue Refunds
Ogent's integration with payment processors includes support of payment refund through itemized selection. This allows staff to offer full or partial refund based on order fulfillment issues.
Self-Manage Your Menu & Portals
Complete control over your menu and portal settings through every season, event and festival
PoS Menu Import & Customize
Menu on PoS are primarily staff facing. Ogent imports the menu and supports customization with pictures, descriptions, categories and modifiers to make the menu consumer friendly.
Schedule Categories
Special menu categories like happy hours, lunch specials can be offered on specific days and times. Pre-configure special menus like Valentines Special and Halloween Specials.
86 Today / Permanent
Mark items out of stock when you run out. Items can re-appear on the menu automatically the following day. You can also mark modifier options out of stock.
Store Hours & Holiday Hours
Advance orders for pickup can be accepted even before opening hours. Set special hours and holidays for the whole year in advance.
Delivery Service & Fee
Delivery orders can be fulfilled by your staff or through Ogent’s third party delivery partners. Set the delivery range, fee, and offer delivery within large properties.
Start / Stop Ordering
When your kitchen is backed up, pause ordering to auto-resume later. Choose to pause only online ordering while keeping on-site QR ordering portals running.
Frequently Asked Questions
There is no setup fee. Ogent offers free onboarding to get your portal live quickly.
Yes, you can configure delivery fees and room service charges within your Ogent dashboard.
Yes, customers can select their preferred fulfillment method — pickup or delivery — at checkout.
Yes, you can adjust prep times dynamically from your dashboard to manage kitchen load.
Yes, Ogent supports unique QR codes per table, room or station so orders are routed correctly.
Yes, guests can place advance orders by scheduling a pickup or delivery time that works for them.
Ogent provides an embeddable ordering link or widget you can add to your existing website.
Yes, you can create separate menus for on-site and online customers, restricting certain items accordingly.
No, Ogent has no long-term contracts. You can cancel at any time.
Yes, Ogent syncs pricing from your Clover POS so updates reflect automatically.
Yes, inventory updates from Clover are reflected in your Ogent ordering portal.
Yes, guests can place multiple orders during their visit and settle the tab at the end.
Yes, Ogent provides a testing environment so you can verify everything before going live.
New QR codes can be generated anytime from your Ogent dashboard and printed for your tables.